ZENDESK SUPPORT APP

Autotagger

Truth be told; our coaches, although artificial, prefer to be lazy. So why would we spend time coaching and correcting you if we can make sure all is well in the first place?! Without any extra effort from you and your crew…

UTM Coach presents: Autotagger for Zendesk Support!

This easy app, installable from the Zendesk App Market, takes the hassle out of tagging al those service emails for you. No need to brief your support crew, no higher time per ticket… just well tagged emails and guaranteed extra insights from your analytics stack.

Plus: The versatility of Autotagger lets you add custom tags. So you could send along a custom field, a (hashed) user id etc. This means you can attribute returning customers, new customers and get insights in the full customer journey. You might even use it to calculate the ROPO-effect.

I’m sorry, why are you still here? If you’re using Zendesk Support in your operation you should definitely start using UTM Coach Autotagger inmediately. You know what?! We’ll throw in a free trial week. And current UTM Coachees always get to use the plugin with a 50% discount.

Feature Overview

Add fully tagged links by hand via our custom editor.
Automagically tag all links in a message (upon send).
Setup standard values from within the settings.
Tag only preferred (owned) domains or all links.
Add custom queryparameters.
Hash any value you want.
Use custom fields, tags, user properties and ticket parameters in your tags.

Features

This app, UTM Coach Autotagger transforms your Zendesk Support into a powerful data collection tool, providing valuable insights to optimize customer journeys and enhance support effectiveness. By automating and customizing link tracking, you gain a clearer picture of the customer experience and can make data-driven decisions to improve support strategies.

1. Automatic UTM Tagging:

Tired of manually adding UTM parameters to every link? This app automates the process. Upon saving or sending a ticket reply, the app scans the comment for links and appends predefined UTM parameters. This ensures consistent tagging and saves agents valuable time. The app also allows agents to define which parameters to add on the fly inside de editor, ensuring complete customization.

3. Dynamic Campaign Tracking:

Take campaign tracking a step further with dynamic campaign values. By linking the utm_campaign parameter to a specific ticket field, the app automatically populates the parameter with the value of that field. This is particularly useful for tracking support interactions related to specific marketing campaigns or promotions.

5. SHA256 Hashing:

Concerned about sharing sensitive information via URLs? The app offers SHA256 hashing for custom parameters. Simply append ‘|sha256’ to the variable name in the custom parameter definition, and the app will automatically hash the value before appending it to the URL. Example %requester.email%|sha256. This ensures data privacy while still enabling valuable tracking.

7. In-ticket URL Builder:

The in-ticket URL builder allows agents to generate tagged URLs for any webpage within the ticket editor itself.

2. Customizable UTM Parameters:

The app allows administrators to pre-define default values for utm_source, utm_medium, and utm_campaign within the app settings. These defaults ensure consistency across the support team. Agents can override these default values on a per-ticket basis, providing flexibility when needed.

4. Custom Parameters:

Beyond standard UTM tags, the app supports custom parameters. This allows you to track any data point relevant to your business. For instance, you could add parameters like email_hash, customer_id, or product_name to gain deeper insights into customer behavior. The following variables can be used as parameters inside links:

%userprops.%: Accesses data found in the user profiles in Zendesk.
%requester.%: Refers to the user who requested the ticket. You can add specific attributes like requester.name.
%ticket.%: Retrieves details about the current ticket.
%ticket.fields%: Allows you to pull in data from a specific ticket field.

6. Preferred Domain Tagging:

To avoid tagging links to external websites, you can restrict tagging to only links pointing to your preferred domains. This feature helps keep your tracking data clean and focused on customer interactions with your own web properties.

Examples of custom properties

For a more effective tagging-strategy it might be very usefull to add custom properties of a user, requester or ticket level. This is very simpel. Just use our custom tags and include your field. See the example on the right.

Our Setup Support

Do yo feel anxious?Or is your setup to complex? We’re happy to help and we offer a simple solution: Our Setup Support package. For only $800 we’ll configure UTM Coach Autotagger for Zendesk Support exactly the way you want it.

And if you are willing to commit long term, we’ll consider to give it away to you for free!